Managed Services

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Managed Services

  • End-to-end, ongoing support for any 1234 application, including system upgrades, patches, and MedDRA updates.
  • A multitude of support and service options, such as training, reporting, dictionary loading, and business and technical consulting.
  • Access to an experienced team of life sciences industry veterans with deep subject matter expertise.
  • Seamless Application Support
  • Seamless Application Support

Managed Services Offrings

  • Experienced Resources
    1234’s Managed Services team is made up of product and subject matter experts with in-depth application, architecture and compliance knowledge.
  • Flexible Delivery Model
    Multiple delivery options, including shared, dedicated, onsite, nearshore and offshore models.
  • Reduced TCO
    Outsourced managed services allow you to refocus valuable resources on your core business initiatives, saving you time and reducing total cost of ownership.
  • Product & Application Training
    Developed by experts with deep industry and product experience, our training programs educate on proper usage and administration of the LifeSphere portfolio.
  • IS/IT/BT Support
    Dedicated 24/7/365 on- or offshore support models, including SLA-backed incident management.
  • Ad Hoc Reporting
    Ongoing support for ad hoc reporting requests.
  • Organizational Readiness
    Maximize the success of your investment in the LifeSphere portfolio with comprehensive, 360-degree change management programs that are tailored to your needs.
  • Business Support Services
    Complete life cycle ownership of change management for application configuration, affiliate/partner setup, distribution rules, custom validations and bookmarks; backend third party audit support.
  • Dictionary Loading
    MedDRA loading and recoding in support of regulatory requirements; on-demand loading of WHODD